Refund policy

Refund Policy

We want you to be happy with what you ordered. Here's exactly how
returns and refunds work.

30-day guarantee

You have 30 days from the date of delivery to request a return or
refund, no complicated conditions attached.

How it works

1. Email info@wizzfit.com with your order number and the reason for
   your return (a couple of photos help if the item arrived damaged,
   defective, or wrong).
2. We'll review your request and respond within 24-48 hours on business
   days.
3. In most cases, you will NOT need to ship the item back to us. Return
   shipping from your country would often cost more than the item
   itself, so once your return is approved we'll issue a refund or send
   a replacement directly — whichever you prefer. We may occasionally
   ask you to dispose of, donate, or keep the item, at our discretion.

What's covered

- Item arrived damaged, defective, or not as described
- Wrong item or size received
- Changed your mind (see "EU/UK cooling-off period" below for your
  statutory rights, or just email us — we're reasonable about this
  within the 30-day window)

What's not covered

- Sale items marked "final sale" and gift cards
- Items damaged through normal wear and tear or misuse after delivery

Refund timing

Once a return is approved, refunds are issued to your original payment
method within 5–10 business days. Your bank or card provider may take a
few extra days to show the funds, depending on their own processing
times.

Shipping costs

Original outbound shipping costs are non-refundable unless the item
arrived damaged, defective, or incorrect through our error.

EU/UK cooling-off period (statutory right)

If you're a consumer in the UK or EU, you have a legal right to cancel
your order within 14 days of delivery, for any reason, without needing
to justify it. To use this right, just email info@wizzfit.com within 14
days of receiving your order. Consistent with the policy above, we will
generally not require you to ship the item back before refunding you.

Wrong or undeliverable address

If a package is returned to our fulfillment partner because of an
incorrect or incomplete address entered at checkout, we're not
obligated to refund the original shipping cost, and reshipping may
carry an additional fee.

Contact

For any return, refund, or order question: info@wizzfit.com — we
reply within 24 hours on business days (Monday–Friday, 9am–6pm GMT+2).